From the desk of Stu Harman, our support and coaching expert. In this article Stu explains how to update your BiteFX application to keep your software upgrades and animation updates current.
Your BiteFX subscription membership includes many valuable benefits. Two of these benefits are free software upgrades and free animation updates to your BiteFX product. Upgrades and updates are made available on a frequent basis throughout the year.
Updates are made available through your computers’ connection to the Internet. Because each installed copy of BiteFX is autonomous, it is important to open each of your installed copies of BiteFX periodically and perform the update process to keep your software current, and to prevent a large backlog of updates from accumulating.
Knowing When Updates Are Available
Whenever you open BiteFX, the software application automatically checks the BiteFX server to detect any new updates that may be available. When updates are detected, a red circle appears adjacent to your menu button with a number indicating how many updates are available .
In this case, there are two updates available. The updates automatically begin downloading in the background. In the meantime, BiteFX is fully functional during the download process.
There is a BiteFX Update window that displays download status and includes buttons to allow you to control the download and installation processes. There are two ways to open the BiteFX Update screen. The first way is to open your BiteFX menu, and then select Updates from the list.
The second and faster way is to click inside the red circle adjacent to the menu .
Using either method will cause the BiteFX Update window to open.
There are four columns in the update screen; action, status, description, and date.
Displays what needs to be done to update your software
Displays whether the update is available, is in the process of downloading, or has already been downloaded and is ready for installation
Provides detailed information about the software upgrade or animation update
Displays when the update became available
In this next image, the first of two updates is beginning to download, while the remaining update is waiting. Each update downloads sequentially until all updates have been downloaded.
After the updates have completed downloading, the Install updates button becomes functional as indicated when the dim text becomes dark black:
Click on the Install updates button to begin the installation process:
A new dialog box opens requiring you to give administrator permission to proceed with installation of the updates. Click on OK to proceed.
If you have Windows XP as your operating system, a second dialog box titled Run As will appear. You need to uncheck the box shown by the arrow by clicking on the checkmark, and then click on OK (although it sounds nasty, as if you are now allowing unauthorized program activity, you are just authorizing BiteFX to make the required updates and the permission is only for the BiteFX update program – as soon as the update completes, the permission ceases).
After giving the required administrator permission(s), the BiteFX software application automatically closes and the installation begins immediately.
When completed, a message is displayed in the update program window advising you that the update process is complete and to click on Close, and then restart BiteFX.
Click on the Close button to complete the update installation procedure.
Checking for Updates Manually
Although the BiteFX software is set to automatically check for updates, you can also manually check for updates. Open the BiteFX update window, and then click on the Check for updates button in the lower left corner of the screen. If new updates are detected, they will begin downloading automatically.
Seeing Which Updates You Have Installed
You can also set the BiteFX update window to display installed updates. To do this, click in the box next to the Show installed updates text to check it.
The BiteFX Updates screen will now show downloaded and installed updates:
Identifying Updated Animations and Pictures
When you re-open BiteFX, open either the animation pane or picture pane. Any new or modified animations or pictures are readily identified by the blue border around the thumbnail.
We recommend that you open each new or modified animation, open the Information pane by clicking on the italic “i”, and play the animation to become familiar with it. Repeat this until you have played all of the new updates.
When you re-open the animation or picture panel, the border around the thumbnail of any new or modified animations or pictures you have opened and reviewed will revert to a black background.
Recap of Updating Process:
- Open BiteFX.
- Open the BiteFX Updatescreen by either method below:
- Click on Menu, and then select Updates, or
- Click inside the red circle adjacent to the Menu button
- If necessary, wait until the Status of all displayed Updates shows “Downloaded”.
- Click on the “Install updates” button.
- When the update process is complete as indicted by the message “Update complete. Please click Close and restart BiteFX.”, click on the Close button.
- Re-start BiteFX.
- Open the Animation panel.
- Open each animation thumbnail with a blue background on the title, open the Information pane, and familiarize yourself with the new or modified animation.
- Repeat steps 7-8 for each new animation.
- Open the Picture panel.
- Open any new photographs with a blue background to become familiar with it.
If you need further assistance learning how to install BiteFX updates, please contact us by email at your convenience, or by telephone Mon-Fri 8am–5pm Pacific Time:
International (+1) 530-582-1189