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Downloading and Updating BiteFX for iPad

Posted by Stuart Harman on Fri, Oct 31, 2014 @ 13:10 PM

 

From the desk of Stu Harman, our support and coaching expert. In this article Stu makes sure you know the best way of installing and updating BiteFX on your iPad.

Dental patient education expert Stu Harman

Note: Click here if you would like to watch a complete, step-by-step video tutorial of the BiteFX for iPad installation and update process.

Downloading BiteFX on the iPad

  1. Before beginning to install BiteFX on your iPad, check your iPad wireless signal strength and make sure you are located in an area with a solid wireless signal (some users have reported problems when they have had weak signals). Also make sure your iPad is at least 20% charged, or is plugged into a charger during the download and update process,
  2. On your iPad, tap on the App Store icon.

Open_the_App_Store

  1. Enter bitefx in the search box and tap on Search.

Type_BiteFX_in_the_Search_Box

  1. When the BiteFX application icon appears, tap on the Open button.
Ready_to_Install_BiteFX
  1. To begin downloading the BiteFX application, tap on the iPad download icon.

IPAD_Download_Icon

  1. The iPad will begin downloading the application files. This is the free demo version of BiteFX with only six animations available for play.

Downloading_the_Freebie

  1. The download status is displayed by a circle with a black square in the middle. Once the limited version of BiteFX has finished downloading, tap on the BiteFX Menu button at the top right corner of your iPad screen.

Free_BiteFX_Screen

  1. Tap on the Login button.

Menu_with_Login

 

  1. The BiteFX User Login dialog will appear.

 

BiteFX_User_Login_Dialog.png


  1. Tap inside the Username field to display the virtual keyboard. Depending on the version of your iPad's iOS and the version of BiteFX available, the keyboard may partially obscure the Password field. This will not hinder your ability to enter your password.

IMG_0139.png

  1. Enter the same email address that was usd for your BiteFX for iPad order.
    Note: your iPad password was provided to you via an email from BiteFX titled "BiteFX Order Confirmation" at the time of your order. When finished, tap on Next on the keyboard.

IMG_0140.png

  1. Enter your 16 digit iPad password (do not include hyphens), and then tap on Return (or Next).

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  1. Your iPad should now begin downloading the complete version of BiteFX.

  2. If you mistype or enter an invalid Username or Password, the appropriate error message will appear as shown below.

Invalid_Login_Entries.png

Tap on OK, re-enter the Username or Password and then tap on Login.  

  1. Once the login has been completed successfully, the BiteFX User Login dialog will close and after a brief pause, the full content of BiteFX will be downloaded. This may take 30-60 minutes or more, depending on the connection speed. The first 39 files are large so take longer. Thereafter the files download very quickly.

V2.3 Downloading Picture.png

  1. The full BiteFX application consists of a large number of files, and it is possible that the download will be aborted, or that some of the files may not download on the first try. If that happens, BiteFX will close and the iPad will revert to the desktop screen.
IMG_0123.png
  1. Tap on the BiteFX app icon to start BiteFX.
BiteFX_App_Icon.png
  1. the following alert will appear.

Aborted_Download_Message

Aborted_Download_Close-up

  1. To continue the download, tap on Yes. You may need to repeat this process more than once to finish downloading the full content. When finished downloading, the BiteFX app will start automatically.
  1. You can also intentionally interrupt the download process by tapping on the "X" in the upper right corner of the download status screen.

IMG_0116.png

  1. To continue the download process, if necessary start the BiteFX app and tap on the Resume Download button. The download status screen (shown above) will re-appear and the downloading will continue from where it was interrupted.

Resume_Download.png

  1. The following splash screen will appear briefly before opening the full version of BiteFX, showing the current revision number of the software.

Current_Version_Splash_Screen

 

Updating BiteFX on the iPad

  1. After the initial installation of the full version of BiteFX, there may be a number of backlogged updates that will need to be added to the BiteFX app. In addition, new animations and software features will be released from time to time. If updates are available, a red oval alert symbol with a white numeral inside it will be displayed adjacent to the Menu button indicating how many updates are available to download.

Updates_Available-1

  1. Tap on the Menu button to display the menu list, and then tap on Updates.

Tap_on_Menu_Button_Updates

  1. Tap on Download Updates at the bottom of the dialog.

Tap_on_Download_Updates

    1. The update files will begin downloading. As when initially downloading the full version of BiteFX, you may need to continue the download of any file downloads that were aborted as described in Step 12 of the Download section.

Downloading_Updates

  1. Once all of the update files have been downloaded, you will see the text "All files downloaded successfully". Tap on the "X" in the upper right corner of the downloads screen, and BiteFX will be ready for use.

Updates_Complete_Screen_with_Markers

 

  1. Open the Animation selection panel. Every new or updated animation will appear with a blue thumbnail border.

IMG_0135.png

 

BiteFX V2.0i Install and Update Review

  1. Open the App Store
  2. Search for bitefx
  3. Tap on Open
  4. Tap on the Download icon to install the free version of BiteFX
  5. Tap on the Menu button
  6. Tap on Login
  7. Enter your Username and tap on Next
  8. Enter your Password and tap on Return or Next
  9. Download the full version of BiteFX
  10. If the process is interrupted, re-start BiteFX and tap on Yes when asked if you want to continue the download
  11. If the red alert symbol appears inside the Menu button, tap on the Menu button
  12. Tap on Install Updates
  13. Tap on Download Updates in the BiteFX Update dialog
  14. Close the update status screen once all files have downloaded

 

Tags: iPad Tips

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